Help
Questions, answered
Frequently asked
Do I need a sauna to use it?
Yes — the Ember hat is worn inside a sauna (gym, spa, home, or anywhere you sweat). It keeps your head cooler so you can sit longer, and protects your hair from the dry heat.
How long does shipping take?
Orders ship within 1–2 business days and arrive in 3–7 days with tracking. Free shipping on all orders.
What is it made of?
Dense, naturally insulating wool felt with clean-finished seams. Breathable, soft, and made to last session after session.
Will it fit me?
It's designed to fit most adult head sizes with a relaxed, comfortable shape — no sizing guesswork.
How do I care for it?
Let it air-dry fully between sessions and spot-clean as needed. Keep it dry when stored and it'll hold its shape for years.
What's your return policy?
Try it for 30 days. If it's not for you, send it back for a full refund — simple and no fuss.